Shipping & Returns

SHIPPING POLICY/RISK OF LOSS

At Distretto Coffee Roasters, we make every effort to prepare, pack and ship all orders (for in-stock items) within 1-3 business days of orders being placed through www.distrettocoffeeroasters.com. Orders placed after 2 PM EST on Thursdays will not ship until the following Monday when roasting resumes for the week. Due to roasting schedules, we are unable to hold orders to be delivered at a later date. 

 

RETURN POLICY

COFFEE & TEA RETURN POLICY:

If you are unsatisfied with your coffee or tea purchase from www.distrettocoffeeroasters.com for any reason, please contact us at hello@distrettocoffeeroasters.com within 14 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.

Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.

To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

DAMAGED, DEFECTIVE OR INCORRECT ORDER RETURN POLICY:

If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at hello@distrettocoffeeroasters.com within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

 

Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement.

Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase.  All refunds will be issued to the original form of payment used at the time of purchase.

CONTACT US​

If you have any questions regarding shipping or returns, contact us using the information below.

Email: info@distrettocoffeeroasters.com

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